Shipping policy

At MDRNUNFRM, we want to ensure that you receive your order as quickly and securely as possible. Our shipping policy is simple and transparent.

1. Domestic Shipping (Germany)

  • All orders within Germany are shipped exclusively with DHL Standard shipping.

  • Shipping costs are calculated at checkout based on the weight of your order and the delivery destination.

  • The estimated delivery time for domestic orders within Germany is typically 2-5 business days after dispatch.

2. International Shipping

  • We offer international shipping and ship worldwide exclusively with DHL Standard.

  • Shipping costs for international orders vary depending on the destination and weight of the package. These will be displayed at checkout.

  • Delivery time for international orders varies by destination and can range from 7 to 14 business days. In some cases, shipping may take longer due to customs clearance or other unforeseen circumstances.

3. Processing Time

  • All orders are usually processed within 1-2 business days after the order is placed.

  • Orders are not processed or shipped on weekends or holidays.

4. Shipping Confirmation and Tracking

  • Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can monitor the progress of your shipment.

5. Customs and Import Fees

  • International orders may be subject to additional customs and import fees, which are the responsibility of the buyer. These fees are not covered by MDRNUNFRM and are determined by the destination country.

  • Please check with your local customs office for any potential fees or regulations.

6. Shipping Issues

  • If your order is damaged or lost during transit, please contact us immediately so we can assist you in resolving the issue.

  • We are not responsible for delays or losses due to issues with the shipping carrier or customs clearance.

7. Contact Information

If you have any questions about our shipping policy or need assistance, feel free to reach out to us via email at support@mdrnunfrm.com. We are happy to help!